FAQ

 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Shipping takes between 2-6 business days for your order to arrive.  We ship from our warehouse in New Orleans, so orders shipping to the west coast will be closer to 4-6 business days.

Do the socks fit all size feet?

Our socks are gender neutral and fit most size feet. Women who wear size 7, men who wear size 10, and even men who wear size 13 have purchased our socks and were very satisfied how they fit.

Where are your socks created, and are they animal cruelty free?

Our designer socks and donation socks are manufacutured in America. Our desiger socks are made with nylon, moisture wicking yarn, and terry yarn. Our donation socks are made out of polypropylene cotton.

How and when are socks donated to the homeless shelters?

At the end of each quarter the Open Thread teams deleivers socks to homeless shelters in the cities of New Orleans, Atlanta, Los Angeles, San Francisco, and New York. We will spend a day in each city to give out the socks to the homeless community in that city. If you purchase from us you will be notified via email of the location and time of the donation events and all customers are welcome to join in handing out the socks.

Can I give a monetary donation without purchasing designer socks?

Yes. Please email austin@otsocks.com. 100% of donation money will be given to purchase donation socks, and your gift is tax deductable.

What is your return policy?

Socks can be returned unworn and all tags intact within 10 days after delivery. The customer is responsible for sending the socks back and within 48 hour you will be refunded if all conditions are met.

How do I order wholesale?

Contact austin@otsocks.com

Any other questions?

Contact austin@otsocks.com